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Return & Refund Policy

Last updated: 2026.06.17

Thank you for shopping with KINGYIELD. Please read this Return & Refund Policy carefully before placing your order.

This policy applies to products purchased directly from our official website: https://kingyield.myshopify.com/.

1. All Sales Are Final for Non-Defective Products

For non-defective products, all sales are final. We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

  • Change of mind

  • Ordered by mistake

  • Found a lower price elsewhere

  • No longer needed

  • Dislike of product appearance, size, color, weight, or personal wearing experience

  • Incorrect expectations about product functions that were already described on our website

  • Shipping delays that remain within the estimated delivery timeframe stated at checkout or on our website

For hygiene and safety reasons, Except where prohibited by applicable law, opened or used health-monitoring products, wearable devices, wrist-worn devices, and accessories that come into contact with the skin cannot be returned unless they are confirmed to be defective.

2. Order Cancellation Before Shipment

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been processed, shipped, or handed over to the carrier, we may be able to cancel the order and issue a refund.

Once an order has been processed, shipped, or handed over to the carrier, it cannot be cancelled.

3. Order Cancellation After Shipment

Once an order has been shipped or handed over to the carrier, it cannot be cancelled or refunded simply because the customer no longer wants the product.

If you no longer want the item after it has been shipped, you may contact us. We may try to request a package interception or return-to-sender service from the carrier, but this is not guaranteed.

If interception is successful, any original shipping fees, carrier interception fees, return shipping fees, customs duties, taxes, and handling fees may be deducted from the refund amount.

If the package cannot be intercepted, the order will continue to be delivered. Non-defective products are not eligible for return or refund after delivery.

4. Defective, Damaged, or Incorrect Products

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

To help us evaluate the issue, please provide:

  • Your order number

  • Photos or videos clearly showing the issue

  • Photos of the shipping package and product packaging

  • A detailed description of the problem

If the product is confirmed to be defective, damaged during shipping, or incorrectly shipped due to our error, we may offer one or more of the following solutions, depending on the situation:

  • Replacement

  • Repair support

  • Replacement parts or accessories

  • Partial refund

  • Full refund

Damage caused by misuse, improper handling, accident, unauthorized repair, normal wear and tear, failure to follow the user instructions, or use outside the recommended conditions is not considered a product defect.

5. Product Use and Measurement Disclaimer

Our products must be used according to the user manual and applicable instructions.

For blood pressure or health-monitoring products, measurement results may be affected by wearing position, wrist size, body posture, movement, talking during measurement, physical activity, stress, diet, medication, measurement time, and other personal or environmental factors.

Differences between readings from our product and other devices, including upper-arm blood pressure monitors or readings taken in clinics, do not automatically mean the product is defective.

If you believe the product is not working properly, please contact us and provide relevant photos, videos, and measurement details so that we can help evaluate the issue.

6. Return Authorization for Approved Defective Cases

Do not send any product back without contacting us first.

If we determine that a return is necessary for inspection, repair, replacement, or refund, we will provide return instructions.

Returns sent without prior authorization will not be accepted.

Returned items must match the product, model, and serial number originally shipped with your order.

7. Refund Processing

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider, PayPal, card issuer, bank, or other financial institution.

Shipping fees, handling fees, customs duties, taxes, and other transaction-related costs may be non-refundable unless the refund is caused by a confirmed product defect or our error.

8. Refused Delivery and Unclaimed Packages

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided by the customer, we are not responsible for any loss, delay, or additional cost.

The customer may be responsible for original shipping fees, return shipping fees, carrier fees, customs duties, taxes, and handling fees.

If the package cannot be returned to us or is lost due to refusal, non-collection, or incorrect address information, we may be unable to issue a refund.

9. Delivery Issues

If the tracking information shows that the package has been delivered, but you have not received it, please first check with family members, neighbors, building management, mailroom staff, or the local carrier.

Please contact us as soon as possible if you still cannot locate the package. We may assist you in contacting the carrier or provide documents needed for an investigation.

We are not responsible for packages marked as delivered by the carrier, unless otherwise required by applicable law.

10. Payment Disputes and Chargebacks

If you have any issue with your order, please contact us first before opening a PayPal dispute, payment dispute, or credit card chargeback.

We are committed to helping resolve order issues in a fair and reasonable way.

If a payment dispute or chargeback is opened, we reserve the right to provide the payment provider, PayPal, card issuer, bank, or relevant financial institution with order records, shipment records, delivery confirmation, customer communications, product information, return policy records, and other evidence related to the transaction.

Opening a payment dispute or chargeback does not automatically cancel the order or guarantee a refund. The outcome will depend on the payment provider’s investigation, the evidence provided, and applicable laws and rules.

11. Warranty

This Return & Refund Policy is separate from any product warranty that may apply.

If your product has a warranty issue after the return period for defective or incorrect items has expired, please contact us for warranty support.

Warranty coverage may vary depending on the product, issue, purchase date, and applicable warranty terms.

12. Policy Changes

We reserve the right to update or modify this policy at any time.

The version of the policy posted on our website at the time of your purchase will generally apply to your order, unless otherwise required by applicable law.

13. European Union Consumer Rights

The following section applies only to consumers residing in the European Union ("EU") and does not affect any mandatory consumer rights provided under applicable EU laws.

13.1 Right of Withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods without providing any reason.

To exercise your right of withdrawal, please contact us at sale04@kingyield.com before returning any product.

13.2 Return Conditions

To qualify for a withdrawal and return under EU consumer law, the product must be returned together with all original accessories, manuals, packaging materials, and proof of purchase.

You may inspect the product to determine its nature, characteristics, and functioning. However, you are responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

13.3 Return Shipping Costs and Related Charges

Customers are responsible for the direct cost of returning goods under the EU withdrawal right.

For international returns, customers may also be responsible for costs associated with the return process, including but not limited to:

  • International return shipping charges

  • Customs duties

  • Import taxes and VAT

  • Customs clearance fees

  • Carrier handling fees

  • Warehousing or processing fees incurred during the return process

Where permitted by applicable law, such costs may be deducted from the refund amount if incurred by us on your behalf.

Please note that for products returned internationally, total return-related costs may be significant and may typically represent approximately 25%–35% of the original purchase value, depending on destination country, carrier, package weight, customs requirements, and other factors.

13.4 Health Monitoring Products

For health, hygiene, and product integrity reasons, blood pressure watches, blood pressure monitors, wearable health-monitoring devices, and similar products that have been activated, paired with a mobile device, extensively worn, repeatedly used for health measurements, damaged, altered, or returned without original accessories or packaging may be subject to a reduction in refund amount reflecting the diminished value of the goods, as permitted by applicable law.

13.5 Refunds

If a valid withdrawal request is made, we will reimburse payments received from you, including the cost of standard delivery, as required by applicable EU consumer law.

However, we may reduce the refund amount to reflect:

  • Diminished value caused by excessive handling or use;

  • Missing accessories, manuals, or packaging;

  • Damage not caused by a manufacturing defect;

  • Return-related costs that are the responsibility of the customer under applicable law.

Refunds will be issued to the original payment method within 14 days after we receive the returned goods or receive satisfactory evidence that the goods have been returned.

14. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: sale04@kingyield.com

Website: https://kingyield.myshopify.com/